Troubleshooting (User)
Cannot access page
Likely causes:
- not logged in
- missing permission or insufficient role level
- no assay access for requested sample
Action:
- confirm login
- ask admin to review role/permissions and assay assignment
Empty sample lists
Likely causes:
- user assay/env scope mismatch
- restrictive filters/search terms
Action:
- clear search/filter
- verify assay scope with admin
Report opens but file missing
Likely causes:
- report file not present on mounted filesystem
- incorrect
REPORTS_BASE_PATH or assay report folder mapping
Action:
- notify operations/admin to verify report path configuration and storage availability
Unexpected variant volume
Likely causes:
- incorrect filter settings
- no ISGL/ad-hoc gene constraints for the case
Action:
- revisit sample settings (
/samples/<sample_id>/edit)
- verify effective genes list